3 Ways Data Historian Software Can Benefit Your Utility Customers
A whopping 96% of customers don't contact a business when an issue arises, and nearly 60% of customers are happy to switch to a new company if they believe it will treat them better. It costs as much as 7 times more to find a new customer than it does to retain an existing one, so it's important to keep your utility customers happy so they don't seek a new provider.